When a patient with a validated NHI is selected, Toniq will do an automated lookup for the patient and their family members to receive an external script count for each family member. Patients will become exempt when eligible without requiring the pharmacy to do a specific lookup.
The lookup will also happen when a patient with a validated NHI is created or updated.
If the external count was updated during dispensing and the family script count is now over 20, there will be a prompt to make the patient exempt and update the Rx Code so that the script is priced correctly for the patient.
The external script count (Ext. Rx's field) on the patient is updated by the lookup and can no longer be edited by pharmacy users.
This lookup is performed upon patient selection so the icon by the patient's name includes the API status of all CSC, PSC and External Count Lookups.
This lookup is live from 31st March 2025.
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