Refunding a Transaction

The standard procedure for refunding a transaction in Retail is to create a new transaction to credit the items from the original sale.

Process:

1. Recall the original transaction and take note of the products and prices:
   
   
   
   
2. Create a transaction in pos and add all items to be refunded, ensuring they are the same price as the original transaction.
   
   
3. Click on the item to be refunded, then
   1. Press F8 Price option
   2. Select C Credit/Refund - then add item to Stock, OR F Credit/Refund - then mark item as Faulty
   3.  Enter the amount you want to refund for that product (usually the item's sell price)
      
      
      
      
      
      
   4. Click on F12 Tender, then
      1. F11 Refund Tender
      2. Select refund type, (e.g. C Cash). If F EFTPOS is selected, a refund card (also known as a Merchant Card) may need to be swiped before swiping the card requiring the refund.
         
         
   5. Optional: If the refund is from a previous date, before ending the sale:
      1. Select F10 Other
      2. Press Edit date/time
      3. Enter the required date/time
         
         
         
         
      4. If required,  F11 Refund Tender, then Select refund type can be used (as per step 4 above)
         
         
   6. Lastly, press F12 End Refund to end the sale.