Change Prescriber on Multiple Patients/Scripts

To Fix an Incorrect Prescriber for One Patient's Visit

The wrong doctor was processed on all scripts for a patient in the same visit on the same day.

Solution

• Select the patient in the prescription entry screen and press F5 Use History to view their history grid.
• Highlight one of the scripts dispensed with the wrong prescriber and press F2 View Edit.
• Press F4 Fix Doctor and find the correct prescriber.
• Accept the prompt:
  
• Dispensary will also prompt to reprint receipt and labels for the visit.

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To Change a Prescriber on an Institution Scripts

Note: When dispensing for institutions, either manually (i.e. in Dosepack prescriptions mode using Copy functionality) or automatically (i.e. prescription cycle processing), it is recommended to process the scripts first using the wrong doctor and then change as described below, before printing packs, etc.

For prescription cycle processing, the doctor may need to be changed after each of the next several cycles until all patients have had new prescriptions (the prescriber is only changed on the /1).

Solution

• From the main menu, go to 7. Administration then 7. Change prescriber:
  
• Set Script start date / time and Script end date / time.
  • Times may be set if the changes only cover a particular prescription cycle generation.
• Select the Previous doctor and Replacement doctor as well as the Institution.
• Tick Change usual doctor or Clear usual doctor, then F12 Accept Details.

Note: A summary of patients and affected scripts will be displayed before changes are made. Escape if the report does not look right.

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To Change Multiple Patients' Usual Doctor

For example, a doctor has left a practice, and multiple patients now require their Usual doctor to be changed on their records in Dispensary.

Note: The Usual doctor field can be replaced or cleared.

Solution

• From the main menu, go to 9. Other, 2 Bulk edit patients, then press F3 Add.
• Set the Usual prescriber to the previous (wrong) prescriber.
  • If the prescriber is from more than one practice or locums, enter a Prescriber address as well.
• Press F12 Accept Details.
• On the resulting list, press F4 Set Other, select 1 Usual prescriber, then search for and select the new prescriber.
  • Note: If left blank, patients' Usual prescriber will be cleared.
• Press F12 Accept Details to change the patients' Usual prescriber.