Initial Windows Setup

Windows Setup Requirements Before Toniq Installation

These steps must be completed before Toniq Support assists with installing Toniq applications.

Refer to the Computer Hardware Requirements and Operating System Requirements to ensure the new computer is fit for purpose.

Windows Settings

Windows Login

• Configure the Windows local user to match the existing username and password used on all other computers (see Windows Authentication below).
  • Do not sign in with a Microsoft account.

Sleep

• Set the Sleep setting in Power Options to Never.
  • Toniq requires that computers not enter sleep mode during operation. 
  • Sleep mode must be disabled on all devices. In particular, the Toniq Server PC must never enter sleep mode, as this will cause Toniq applications on all other workstations to stop working.

Regional Settings

• Set Region Format and Language preferences to English (New Zealand).
  • Toniq is primarily designed for use in New Zealand. Windows date and regional formats must be set to English (New Zealand) to ensure correct operation. These settings must also be applied to the System account.

Firewall

• Toniq configures the Windows Firewall for use with our programs.
  • For third-party firewalls, refer to the Antivirus / Firewall Software article for required firewall rules and antivirus configuration.

User Account Control (UAC)

• Toniq requires UAC to be disabled to allow remote support through TeamViewer QuickSupport. 
  • UAC is automatically disabled during installation, but a restart is required before the change takes effect.

Windows Authentication

Toniq software relies on Windows authentication to allow or deny access to Toniq applications.

All workstation users must log on with an account that can authenticate to the server, and the server must also be able to authenticate back to each workstation. This is easily achieved by using the same credentials across devices, i.e., the Toniq Server PC and all workstations log on with the same username and password.

Microsoft Accounts

Windows does not support Microsoft accounts for network authentication, so Toniq cannot operate with them. Local user accounts are required to allow the workstation and server to authenticate correctly across the network.

Account Permissions

The Toniq software must be installed by a user with administrative privileges on each computer (a Windows security restriction). For daily operation, standard user‑level permissions are sufficient. 

Configuration changes, such as printer adjustments, may require administrative access.
Ensure someone on-site knows the login details for an administrative user.

Domain environment

Logging on as a domain user meets these authentication requirements, as the domain controllers manage authentication across all computers.

Workgroup Environment

Any username and password combination must be created on both the workstation and the server. Credentials (username/password) must match exactly across the network, as Windows does not allow a username to have different passwords on different computers across the network for authentication.

Many sites use one shared username and password for all staff across all computers. If more than one login is required, each workstation user account must also be created on the server, and the server’s account must be created on each workstation. For security having day-to-day users logged in with a profile without Administrative rights is preferred.

Example of Using Two User Credentials

For sites that use both a general user account and an administrator account, the setup may be that most workstations log in as Pharmacy for day‑to‑day use, while a separate Admin account with administrator privileges is used on a designated computer for tasks such as payroll and other administrative functions:

Computer	Users	Passwords	Notes
SERVER	Admin Pharmacy	Sec0ndPass GoodP@ss1	Toniq software runs as Admin. Pharmacy is required as the PC1 and PC2 workstations connect to the server as this.  This PC is also used day-to-day, so staff log on as Pharmacy.
MANAGER	Admin	Sec0ndPass	Authenticates as Admin user between the SERVER and this PC. Pharmacy is not required as no connections are made by this user.
PC1	Admin Pharmacy	Sec0ndPass GoodP@ss1	Admin is required to connect to Toniq server components. Pharmacy staff log on as Pharmacy.
PC2	Admin Pharmacy	Sec0ndPass GoodP@ss1	Admin is required to connect to Toniq server components. Pharmacy staff log on as Pharmacy.

Password Changes

If the password for the user account running the Toniq server components is changed, all Toniq server processes must be reconfigured to keep the software operational. Contact Toniq Support for assistance before making any password changes.

In a workgroup environment, the password for a given user must be updated on all computers at the same time, as credentials must remain identical across devices. The user must then log off and log on again to complete the change on every computer.

In a domain environment, password changes are managed by the domain controllers. It is still recommended that the user logs off and back on anywhere they are currently signed in to ensure the new password applies correctly.