Cycle Processing - Original Manual

Cycle Processing Manual

Contents (in attached document)

Overview ...............................................................................................................................................................................................4 

Prescription Cycle Processing – The Steps ............................................................................................................................. 4 

  1. Preparation (Very Important) ............................................................................................................................................... 5 

         Update Dose Pack Prescription Items .......................................................................................................................... 5 

          Subsidy Card Details............................................................................................................................................................ 5 

          Exemption Cards................................................................................................................................................................... 5 

          The Difference Between Manual Exemptions and Prescription Cycle Exemptions..................................... 6 

          Prescription Cycle Processing Options ........................................................................................................................ 6

  2. Create the Prescription Cycle ............................................................................................................................................... 7 

         Adding or Editing Prescription Cycles .......................................................................................................................... 7

         Setting a Prescription Cycle to Weekly or Monthly ................................................................................................ 7 

         Using Seven Day Prescriptions......................................................................................................................................... 7 

         Deleting Prescription Cycles ............................................................................................................................................ 7 

         StockPoints and Bulk Telephone Rx option................................................................................................................. 7 

  3. Assign Prescription Cycle to Dose Packs ......................................................................................................................... 8

         Prescriptions in Multiple Dose Packs. ........................................................................................................................... 8

         Assigning Prescription Cycle to an Institution .......................................................................................................... 8 

          Assigning a Dose Pack to a Prescription Cycle ........................................................................................................ 8 

         Removing a Dose Pack from a Prescription Cycle ................................................................................................... 8 

  4. Generate Prescriptions ........................................................................................................................................................... 8 

         Before Generating Prescriptions ..................................................................................................................................... 9

         Generating Prescriptions.................................................................................................................................................. 10 

         Commencement Date ...................................................................................................................................................... 10 

         Prescription Quantities .................................................................................................................................................... 10 

         Deleting or Un-Repeating Prescriptions.................................................................................................................... 10 

5. Review New Prescriptions ..................................................................................................................................................... 10 

         The Audit Screen................................................................................................................................................................. 11

         The importance of the Tick Box ................................................................................................................................... 12 

         Audit Screen Messages ................................................................................................................................................... 12 

          Printing from the Audit Screen ................................................................................................................................... 14 

6. Supply Medicines on Prescriptions .................................................................................................................................... 15

          Prescription Cycle Sequence ........................................................................................................................................ 15 

          Supplying Medicines from Cycle Processing Screen............................................................................................ 15 

          Review Owes supplied from Rx Audit Screen......................................................................................................... 15 

          Un-Supplying Medicines for a Dose Pack................................................................................................................ 16 

          Manually Adjusting the Owe......................................................................................................................................... 16 

 7 Billing.............................................................................................................................................................................................. 17 

          Direct bill whole Institution to Debtor....................................................................................................................... 17 

          Direct Bill some patients’ specific debtor accounts. ............................................................................................ 17 

          Complex billing. ................................................................................................................................................................. 18

          Billing twice........................................................................................................................................................................... 18

          Timing..................................................................................................................................................................................... 18 

          Receipts.................................................................................................................................................................................. 18 

          Billing Community Patients............................................................................................................................................ 18

          Changes to billable prescriptions. .............................................................................................................................. 19 

          Bill to POS – System, Institution, Patient options. ................................................................................................ 19 

          The Patient Charges report............................................................................................................................................. 19

          More detail on the debtor statement ....................................................................................................................... 19 

          Show the medicine on the client transaction report (and/or invoice) ......................................................... 19 

Advanced Options.......................................................................................................................................................................... 21 

          Using the Start and Stop Dates for Dose Pack Prescriptions............................................................................ 21

                Important - Start and Stop Dates ........................................................................................................................ 22

Printing............................................................................................................................................................................................... 22 

          Printing Dose Packs from Edit Rx Cycle Screen...................................................................................................... 22 

Electronic Claims and Prescription Cycle Processing ...................................................................................................... 23 

          Electronic Claims and Owes........................................................................................................................................... 23 

          Daily Claims.......................................................................................................................................................................... 23

          Single Claim for Batch Period ...................................................................................................................................... 23 

Troubleshooting ............................................................................................................................................................................. 25

          Prescriptions Not Generated Or Owes Not Being Supplied............................................................................. 25 

          Prescription Price With Wrong Subsidy ................................................................................................................... 25 

          Prescription Didn’t Use Shop Price ............................................................................................................................ 25 

          Prescription In Dose Pack Showing ‘No Rx’ ............................................................................................................ 25 

          Exemption Number Not Available Or Duplicated ................................................................................................ 25 

          Dispensed Medicine Not Appearing In A Claim ................................................................................................... 25

          Can’t Change A Dose Pack from Weekly To Monthly Or Vice Versa.............................................................. 25

          Processing prescriptions for Robotic system – how to manage the stock.................................................. 26 

          The patient charges report does not print anything ? ....................................................................................... 26 

          My receipts do not show a barcode to pick up parked transactions. .......................................................... 26 

          My delivery labels don’t print....................................................................................................................................... 26