Preparing for Co-pay Reinstatement

Toniq Dispensary has an extensive reporting suite and functionality available to help with your co-payment plans.

Follow these steps to ensure that you and your patients are prepared for the changes on 1 July.

1. Complete the provider request form emailed to your pharmacy.
   • This will ensure your integrated Community Services Card and Pharmacy Subsidy Card lookup works in Toniq as soon as it is available.
     • See Budget Changes that Affect Pharmacy.
       
       
2. Consider contacting patients to let them know about the upcoming changes, especially those who will not be affected by the change, such as under 14-year-olds, and those 65 and older. This can be done in a few different ways:
   

   • Text campaign.

     • See Campaign Targeting Patients Under 14 and 65+.

   • Informational printouts, for example:

     • Sundry labels for eligible patients.

       • See Campaign Targeting Patients Under 14 and 65+.

     • Create a message on Insurance Receipts to communicate to all customers:

       • Go to 7. Administration, 1. Setup, 3. Devices setup, 4. Insurance receipt options and adjust the receipt message lines accordingly.
         
         

3. Re-order Prescription Subsidy Cards from Te Whatu Ora, if your pharmacy's supply is low.
   
   
4. Consider texting patients with held scripts before $5 co-pay is reinstated:
   • From the main menu in Dispensary, go to 3. Reports, 2. Prescription reports, then 6. Prescriptions held on file.
   • Enter a date range, i.e. a Start date and End date, and press F12 Accept Details.
   • Press F8 Contact List and use the function keys to create and send text or email messages.

Discounting Co-payments

If you are considering discounting co-payments from 1 July:

1. Reporting can estimate portion of prescriptions and co-payment value, excluding patients under 14s, 65+ and exempt scripts, to find out how discounting will affect your pharmacy and what it might cost.
   • See Estimating Co-payment Value (excluding under 14s, 65+, and exempt scripts).
     
     
2. Pharmacy Co-payment Discounting explains methods of discounting co-payments in Dispensary.
   
   
3. Use the Bulk Edit Patients report to find high value dispensary patients for targeted discounting. This report can be used to find these patients and then add a note, or similar, for Dispensary staff.
   • See Finding High Value Patients.