Ability to edit completed sales in POS is now restricted.

The Toniq Retail application is now restricting users’ ability to edit completed transactions within POS.

Why is Toniq Making This Change?

Limiting sale edit functions strengthens audit trails, enhances data accuracy, and ensures better alignment with integrated systems. It’s a move that benefits both operational efficiency and the financial integrity of business owners.

Preventing the editing of completed transactions has many positive benefits including:

• Reduced potential risk of fraud/theft from within the business.
• Compliance in your obligations to Auditors who require a separate transaction recorded for each action at the POS.
• Improves historical reporting accuracy.
• The Promotional/Special prices will always remain for all future reporting, and not revert to the Sell Price at the date of editing (if this was done).
• Ensures transactions remain exactly as they were entered when interacting with 3rd party systems.

When recalling and editing transactions users will see this warning:

What are limited editing functions blocking / allowing?

The feature blocks most editing of sales after they have been completed such as:

• Cannot void completed sales.
• Cannot add items to completed sales.
• Cannot remove items from completed sales.
• Cannot adjust pricing, quantity, or credit status of products on completed sales.
• Cannot edit date/time on completed sales.

Some minor edits to completed sales can still be made:

• Add client to sale.
• Amend existing Rx Items on the sale.
• Remove, and add tenders to completed sales.
  • Main purpose is when Account charges need amending due to Rx Item price edits. Or if an account charge needs to be changed to a different Debtor Account.

Best Practices Instead of Editing Sales

Changing Transaction Date / Time

This can still be done. We recommend escaping the tender list when presented, then using F10 Other (at the Tender screen), and selecting the Edit Date/Time option. Then complete the sale as usual.

Sale Completed in Error – (Sellers previously used to void sale)

Create a new sale crediting the items back into stock (use F8 Price options). This ensures there is an original sale, and a reversal, allowing for correct auditing.

See Refunding a Transaction for steps