Cancelling a Layby Account

NOTE: If you have a multiple product layby but the customer only wants to remove one item, you will
need to cancel the entire layby and create a new one for the remaining item(s). Existing payments may
be used as the deposit against the new layby.

• 1 [POS], 1 [POS Selling], logon
• F5 [Client] & recall them
• F12 [Accept], F12 [Tender], F5 [A/C], L [Layby Cancel]
•  If there is only one account it will automatically be selected, continue on
  
  • If there are multiple accounts available you will be presented with a list - arrow down to (one of) the required layby(s) and ENTER
    
    
• The cancellation payment amount may be automatically displayed (depending on the default set
  up in General Options)

• This amount can be over typed so if you are taking the
  “payments-to-date” as the cancellation fee instead of
  the default requirement, type in this “payments-to date”    
  value now
• F12 [Accept Details]

• Y [Yes] to confirm cancellation
• If the “payments-to-date” EXCEED the cancellation fee the value to be refunded to the
  customer will now be displayed in green at the bottom right as Refund Balance
• If the “payments-to-date” do NOT exceed the cancellation fee the additional payment
  value required (to finalise the cancellation) will now be displayed in red at the bottom
  right as Balance Owing
• If you are taking the existing payments as the cancellation fee the value displayed in bottom right should be
  zero

• F11 [Tender], select the tender type for the additional Payment or Refund eg Cash
• F12 [End Sale]

You will receive the appropriate message confirming that the layby has now been cancelled.
Items should be returned to the shelf for resale.