When I phone Toniq will I get an automatic answerphone or a person?

There may be a pre-recorded message first, if there is an outage or notification relevant to multiple customers.

Generally you will be asked if your call is about Dispensary or Retail or if it is a technical query. Depending on the expertise of the helpdesk staff member who answered the phone, they may answer your query directly or create a ticket for someone with the appropriate knowledge to deal with your query.