Depending on the situation, a computer crash can mean one of several different things. Here is a list of different computer crash scenarios.
If the computer that has crashed is the Toniq Server, you will ALWAYS need to contact Toniq Support.
- Computer is not turning on
This is usually a power related or Hardware issue. You could try checking if the power socket the computer is plugged into is working & also make sure the switches are turned on. Failing this, your Hardware Support Technician would be the ideal person to contact.
- Toniq is running, but not responding to anything I do
This sounds like a software issue, definitely give the Toniq Support Helpdesk a call and we will work through this scenario with you directly.
- The computer was working normally and then it just restarted (or the screen turned blue with white writing)
This could be a serious issue, please contact Toniq Support Helpdesk immediately, we will do an initial diagnosis and in most cases, suggest you then contact your Hardware Support Technician.
- The computer has frozen and it’s not an example above
Feel free to give the Toniq Support Helpdesk a call. We will endeavour to get you up and running as quickly as possible. If Toniq Support are not able to help with the issue we will point you in the right direction.