Texting Patients with Repeats Due

Use Repeats Due to text message patients, advising them they have a repeat prescription due. It uses the mobile phone number recorded in their patient record.

• From the main menu, go to 6. Contact and press F7 Repeats Due:

Selection Criteria

The report can be run for patients with a mobile phone who have a repeat expiring within the specified number of days. It will consider all scripts with outstanding repeats available, excluding daily dispensings. It can also be set up to remind specific groups of patients, such as:

• LTC patients only
• Patients with overdue repeats as well as repeats due
• Patients identified with (or without) a particular note
• Institution patients are automatically excluded, but can optionally be included
• Patients with expiring repeats only

Reminders are specific not only to a patient but also to their medicine history. It is possible to:

• Exclude script items for certain medicines or therapeutic groups
• Filter out patients recently reminded about another repeat due

Once successfully reminded, a patient will not be considered again until another repeat matches the criteria set.

Key (using the above settings as an example):

1. Select repeats due in (days): If set to 3 days, the report finds repeats due today, tomorrow and the following 2 days. If the report is run daily, it will only report on repeats due in 3 days.
2. Exclude patients reminded in last (days): Patients who have been texted within the last 3 days will not be contacted (if a patient had multiple repeats available, they would have been dispensed together and so do not need to be contacted repeatedly).
3. Include overdue items + up to + days overdue: This option will catch any repeats that may have been missed (e.g. pharmacy was closed for a long weekend, or the report hasn't been run routinely).
4. Patient Note + Exclude: If a patient has a Note of No reminders they won't be selected.
5. Message template (required): Select a template - a Toniq pre-made one or set up your own in F8 Message Tmplts. (the message can be changed for individual patients before sending the texts).

Patients can be removed from the list before sending the texts.

Message History

A record of sent text message reminders is kept in the database. These can be viewed:

• On the selection criteria screen using F4 Batch History:

• Via F4 Sent History once the Repeats Due report has been run:

• From the patient history grid (shown as a colour block, like diary items):

• In a patient's Diary under F9 Repeat Remind:

• Using Bulk Edit Patients (under 9. Other on the main menu).
  • To find patients who were sent reminders within a particular date range and/or with specific words in the message, enter the selection criteria on page 3:

Reviewed: 19/02/2025